取消·退款·退房

Yes, within 24 hours of paying — as long as it is also more than 24 hours before 3:00 PM on your move-in day. Meet both conditions and you get 100% back, including the cleaning fee and service fee. Miss either one and the normal refund rules apply.

Examples (move-in on the 27th at 3:00 PM):

• Paid on the 20th, cancel on the 21st at 10:00 AM → within 24 hours and well before move-in → full refund.
• Paid on the 26th at 9:00 AM, cancel on the 26th at 4:00 PM → within 24 hours, but less than 24 hours before 3:00 PM on the 27th → not free; the before-move-in table applies (see "How much do I get back if I cancel before moving in?").
• Paid on your move-in day → never eligible for free cancellation.

How to cancel: My bookings → the booking → "Cancel Booking". The screen shows the exact refund before you confirm. Refunds go back to the same card; your bank may take 3–7 business days to show it.

It depends on how many days are left until move-in. 31 days or more: 100%. 16–30 days: 50% of rent, maintenance and service fee, but 100% of the cleaning fee. 15 days or less: no refund. (Within 24 hours of paying you may qualify for free cancellation — see that article.)

• 31 or more — Rent + maintenance + service fee: 100% · Cleaning fee: 100%
• 16 – 30 — Rent + maintenance + service fee: 50% · Cleaning fee: 100%
• 15 or less — Rent + maintenance + service fee: 0% · Cleaning fee: 0%

• "Days until move-in" = move-in date minus the day you cancel. Exactly 30 days counts as the 50% tier.
• Only the first installment has been paid at this point; nothing else is charged.
• Your cancel screen shows the exact amount for your booking before you confirm. Amounts are rounded down to ₩100.
• Refunds go to the same card within 3–7 business days, depending on your bank.

You can leave early. From your move-out date, 30 days of rent, maintenance and service fee are kept as a cancellation charge; anything you have already paid beyond those 30 days is refunded in proportion to the days. The cleaning fee is not refunded. If you have 30 days or less of paid time left, there is nothing to refund — and nothing more to pay.

How it works:

1. Open your booking → "Cancel Booking" and choose your move-out date (today or a future date).
2. The screen shows the exact refund with a breakdown; tap ⓘ on each line to see the calculation.
3. Confirm. If you chose today, the refund is processed now; for a future date, see "I set a future move-out date".

Example: you paid an installment covering 30 days and leave on day 10 of it, with the next installment also paid → 30 days from your move-out are kept, and the paid days after that are refunded. With only the current installment paid, the refund is ₩0.

Not an early move-out: days you simply did not use while the contract continues (see "Can I leave my room empty for a while?").

Refunds are sent to the card you paid with as soon as the cancellation is confirmed. Your card issuer then takes 3 to 7 business days to show it on your statement; for some overseas banks it can appear as a reversal of the original charge rather than a new line.

• The booking shows Refunded once we have sent it.
• No new card or bank account is needed — refunds cannot be sent anywhere except the original card.
• Not visible after 7 business days? Ask your bank first with the date and amount; if they have no record, contact us with your booking ID.

In My bookings. Open the booking and tap "Cancel Booking" under the summary. Pick your move-out date (for a stay in progress), write a short reason, and the screen shows the exact refund before you confirm.

• Before the host approves: you can withdraw the request from the same screen; nothing was charged.
• After approval but before paying: simply do not pay — the request cancels itself after 24 hours — or withdraw it.
• A confirmation message is also posted in your chat with the host.

If the host cancels a confirmed contract, or you cannot move in or stay because of the host — a room that does not exist, is very different from the listing, is unsafe, or is double-booked — you get a full refund of everything paid for the unused period, with no cancellation charge, and HomesInKorea helps you find another room.

• The refund covers rent, maintenance, service fee and cleaning fee for every installment that has not been paid out to the host yet, including the current period.
• For any period already paid out to the host, your right to stay for that period is protected instead.
• Contact us with your booking ID as soon as it happens; keep screenshots of the host's messages.

Here are two worked examples. Your own booking's cancel screen always shows the exact figures for your contract.

Example 1 — cancelling 20 days before move-in. First installment: rent ₩1,500,000 + maintenance ₩300,000 + service fee ₩180,000 + cleaning fee ₩350,000 = ₩2,330,000. With 16–30 days left, you get 50% of rent + maintenance + service fee (₩1,980,000 ÷ 2 = ₩990,000) plus 100% of the cleaning fee (₩350,000) → ₩1,340,000 refunded.

Example 2 — leaving early during your stay. Each installment is ₩1,650,000 for 30 days (rent ₩1,500,000 + service fee ₩150,000, no maintenance in this example). You are on day 10 of the second installment and the third installment (days 61–90) is already paid. 30 days from your move-out date are kept as the cancellation charge, which uses the remaining 20 days of the current installment plus the first 10 days of the next one. The remaining 20 days of the third installment are refunded: ₩1,650,000 × 20 ÷ 30 → ₩1,100,000 refunded.

All amounts are rounded down to the nearest ₩100.

Before move-in, yes — 100% as long as you cancel 16 or more days before your move-in date (no cleaning has happened yet). From 15 days before move-in, and after you have moved in, the cleaning fee is not refunded, because the move-out cleaning will be needed.

• Within 24 hours of paying (free cancellation) everything is refunded, including the cleaning fee.
• The cleaning fee is paid once, in the first installment, and never charged again.

On the move-out date you chose — not on the day you submit. Until then nothing changes: your booking stays Now staying, the estimated refund is shown, and you keep full use of the room. On that date the system processes the cancellation and sends the refund to your card.

• You can submit again before that date to change the move-out date or reason; the latest submission counts.
• No new installments start after your chosen move-out date. Installments that start before it are still charged as scheduled.
• The refund amount is calculated with the same 30-day rule as any early move-out.