Homes

付款

银行卡、月付、付款失败

When is the second payment charged?

On your move-in day, automatically, at about 3:10 PM Korea time. Rent is prepaid: the first payment covered your first 30 days, so the second installment — for days 31 to 60 — is charged the day you move in. There is no separate reminder before it.

  • Make sure your card has enough balance on move-in day.
  • If the charge fails, the installment shows as Overdue and we retry daily; you can also pay manually from your booking (see "My payment is overdue").
  • This applies to contracts longer than 60 days that pay monthly. Contracts of 60 days or less are paid in full up front and have no second payment.

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My payment failed. What should I do?

Most failures come from the card's bank, not from HomesInKorea: many banks block online or overseas payments by default. Turn that on in your banking app, or try another card, then pay again from your booking — you have 24 hours after the host's approval.

Check in this order:

  1. Bank blocks — open your banking app and allow "online / international payments" for the card. This fixes most cases for cards from Indonesia, Vietnam, India and some European banks.
  2. Limit or balance — the first payment is larger than a monthly one (it includes the cleaning fee). Raise your daily limit if needed.
  3. Card details — card number, name as printed, expiry date (MM/YY).
  4. Try another card — VISA, Mastercard, JCB, AMEX, Diners and Discover all work.
  5. Still failing? Send us the error message shown on screen and your booking ID. If the 24-hour deadline is close, tell us right away.

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合同金额怎么支付?可以刷卡吗?

A. 是的 — 您可以直接在 Homes in Korea 使用银行卡付款。

支持使用包括境外发行的 Visa、Mastercard、JCB 在内的信用卡及借记卡。支付由韩国代表性支付服务商 Toss Payments 安全处理。

具体流程如下:

  1. 在支付页面安全绑定一次卡片
  2. 合同确认后,将进行首期款项支付
  3. 操作完成 — 无需银行转账,也无需上传收据。支付完成后,合同将自动确认

若卡片被拒或支付遇到困难,请随时联系我们,我们将竭诚为您提供帮助。

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长期入住的话,按月付款是怎么操作的?

A. 租金采用每月预付的方式。无需一次性支付整个租期的费用。

具体流程如下:

  1. 合同确认后,将结算首月费用
  2. 从次月起,在下一周期开始前,将通过已绑定的卡自动扣款
  3. 您可以随时在预订中查看即将进行的扣款和已完成的扣款

既不需要手动转账,也不用特意记着付款日期。全部都会自动完成。

如果因银行卡过期等原因导致自动扣款失败,我们会立即通知您。重新绑定卡片后即可按原计划继续。

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价格看起来是以30天为基准的,如果只签7天需要付多少钱?

A. 只需要支付实际入住天数的费用。因为包括管理费在内的所有金额都是按天折算的。

计算方式如下:

  1. 将月租和管理费分别除以30算出单日费用(以1,000韩元为单位四舍五入)
  2. 总额 = 单日费用 × 入住天数

例如,以30天为基准,月租90万韩元、管理费15万韩元的房源,如果签约7天,费用即为 (30,000韩元 + 5,000韩元) × 7天 = 245,000韩元,并在此基础上加收服务费。若房源有清洁费,不论租期长短均全额收取。

长租也是如此。如果最后剩余不足30天,该期间同样按此方式按天折算。各房源的最短租期有所不同,最短从7天起。

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How do I pay? Can I use a card issued outside Korea?

You pay by card. Cards issued outside Korea — VISA, Mastercard, JCB, American Express, Diners and Discover — and corporate cards are accepted. After the host approves your request, open your booking and tap "Go to payment"; you have 24 hours.

How it works for contracts longer than 60 days:

  1. Register your card once (card number, name, expiry). We do not ask for your CVC.
  2. The first payment is charged right away and your contract is confirmed.
  3. From then on the same card is charged automatically every 30 days — the second installment on your move-in day.

Bank transfers, cash and payments outside the platform are not accepted.

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The price is per 30 days. What if I stay 7 days?

You pay only for the days you stay. The 30-day rent and maintenance are divided by 30 to get a daily rate (rounded to ₩1,000), multiplied by your number of days, plus the service fee and the one-time cleaning fee. The exact total is shown before you send the request.

Example: ₩900,000 rent for 30 days → ₩30,000 a day → 7 days = ₩210,000 rent, plus maintenance on the same basis, service fee and cleaning fee.

The same proration applies to the last partial period of a longer contract.

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What happens if I miss the 24-hour payment deadline?

The request is cancelled automatically and the room is released to other guests. Nothing is charged. You can send a new request for the same room; if the host approves again, you get a fresh 24 hours to pay.

  • The countdown is shown on your booking under Payment pending.
  • Having trouble paying? See "My payment failed" and contact us before the deadline — we cannot extend it after it passes.

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How do I change or remove my card?

Go to My › Payment (Saved cards). Tap "Add New Card" to register another card, and set it as default so future installments are charged to it. Changing the card does not change your contract or payment dates.

  • Changing is especially important before your card expires — automatic payments on an expired card fail.
  • If an installment is already Overdue, add the new card and tap "Pay with this card" to settle it at once.
  • Removing a card:

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What is the service fee?

The service fee is HomesInKorea's charge for running the platform — the contract, card payments and refunds, the lease certificate, translated chat and support. It is a percentage of (rent + maintenance fee), added to every installment. The rate depends on the property type and is shown on the request screen before you send it.

  • The cleaning fee is not included in the base for the service fee.
  • The rate is fixed for your contract when it is created; later changes do not affect it.
  • If you cancel, the service fee is refunded on the same basis as rent (see the refund articles).
  • Promotional discounts are applied to the first installment's service fee.

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I paid and moved in on the same day — why was I charged twice?

Both charges are correct: one is your first installment (days 1–30) and the other is your second installment (days 31–60), which is always charged on the move-in day because rent is prepaid. If you pay on the morning of your move-in day, the second charge follows at about 3:10 PM the same day.

  • Check your booking's Payment schedule — you will see installment 1 and installment 2 both marked Paid, with their dates.
  • Your next charge is 30 days after move-in. The final 30 days of the contract have no charge.
  • This applies to monthly (61+ day) contracts only.

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I received an extra charge request after moving out.

After you move out, the host may report damage or unpaid utility bills within 7 days. HomesInKorea reviews the report and the evidence, and if a charge is justified you are notified of the items, the amount and the reasoning before anything is charged to your registered card.

  • You can respond with your own photos or explanation when you receive the notice.
  • Charges cover repair of damage beyond normal wear, unpaid utilities not already settled, and other costs from breaking the contract or house rules.
  • Tip: take photos of the room when you move in and when you leave.

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