账户

Check which way you signed up: email and password, or Google (Apple where available). A Google account has no password — use the Google button. Email accounts: make sure the email has no extra spaces, then use "Forgot password" to reset it.

• Guest and host accounts sign in on different pages; the guest page is /login.
• If you recently deleted your account, logging in shows a Restore screen instead — you can restore within 30 days.
• Still stuck? Email help@homesinkor.com from the address you signed up with.

Tap "Forgot password" on the login page and enter your email; we send a reset link. Open it and set a new password of at least 7 characters with both letters and numbers.

• No email? Check spam, and make sure you typed the address you signed up with. Wait a minute before requesting again.
• Signed up with Google? There is no password to reset — use the Google button to log in.

Tap the globe icon in the header and choose Korean, English, Japanese, Chinese or French. Your choice is remembered on this device. Listings, chat and help articles follow the language you pick; where a translation is missing you will see English.

• Chat has its own setting with 10 languages — open a thread and use the translation menu.
• The lease certificate is issued in Korean or English only, regardless of your screen language.

Go to My › Profile and tap Delete account at the bottom. Your account is paused immediately and kept for 30 days; log in within those 30 days and tap Restore to get it back. After 30 days it is permanently deleted.

Before you delete:

• Pending requests (not yet paid) are cancelled and will not come back if you restore.
• You cannot delete while you have an active contract or an unpaid installment.
• During the 30 days you cannot sign up again with the same email. Marketing messages stop at once.
• Reviews you wrote stay, and your name on them becomes anonymous after deletion. Records we must keep by law are retained under the Privacy Policy.

Upload the document again from My › Profile › Identity Verification. Rejections are usually because the photo is blurry, part of the document is cut off, the document has expired, or the name does not match your profile.

Tips: use a clear, flat photo of the whole passport page or both sides of your ARC; make sure the name in your profile matches the document exactly.

Your information is used to run your contract and keep the platform safe. To complete a booking, your name, contact details and booking information are shared with the host — you agree to this separately when you book. Identity documents are used for verification only. Hosts may not use your details for anything else, such as marketing.

Full details, including retention periods and your rights, are in the Privacy Policy.

Having these ready usually means we can solve it in one reply:

1. Booking ID — on your booking screen (and on your lease certificate).
2. A screenshot of the error or the screen you are stuck on.
3. The time it happened, in Korea time if you can, especially for payments.
4. Your preferred language — write in whichever is easiest for you.

Reach us by 1:1 chat (button at the bottom right) or help@homesinkor.com.