What should I have ready before contacting support?

Having these ready usually means we can solve it in one reply:

1. Booking ID — on your booking screen (and on your lease certificate).
2. A screenshot of the error or the screen you are stuck on.
3. The time it happened, in Korea time if you can, especially for payments.
4. Your preferred language — write in whichever is easiest for you.

Reach us by 1:1 chat (button at the bottom right) or help@homesinkor.com.