My payment failed. What should I do?
Updated
Most failures come from the card's bank, not from HomesInKorea: many banks block online or overseas payments by default. Turn that on in your banking app, or try another card, then pay again from your booking — you have 24 hours after the host's approval.
Check in this order:
- Bank blocks — open your banking app and allow "online / international payments" for the card. This fixes most cases for cards from Indonesia, Vietnam, India and some European banks.
- Limit or balance — the first payment is larger than a monthly one (it includes the cleaning fee). Raise your daily limit if needed.
- Card details — card number, name as printed, expiry date (MM/YY).
- Try another card — VISA, Mastercard, JCB, AMEX, Diners and Discover all work.
- Still failing? Send us the error message shown on screen and your booking ID. If the 24-hour deadline is close, tell us right away.