Homes

My payment failed. What should I do?

Updated

Most failures come from the card's bank, not from HomesInKorea: many banks block online or overseas payments by default. Turn that on in your banking app, or try another card, then pay again from your booking — you have 24 hours after the host's approval.

Check in this order:

  1. Bank blocks — open your banking app and allow "online / international payments" for the card. This fixes most cases for cards from Indonesia, Vietnam, India and some European banks.
  2. Limit or balance — the first payment is larger than a monthly one (it includes the cleaning fee). Raise your daily limit if needed.
  3. Card details — card number, name as printed, expiry date (MM/YY).
  4. Try another card — VISA, Mastercard, JCB, AMEX, Diners and Discover all work.
  5. Still failing? Send us the error message shown on screen and your booking ID. If the 24-hour deadline is close, tell us right away.

More in Payments

Still stuck?

Chat with us or send an email. Have your booking ID ready and we can usually solve it in one reply.