Homes

支払い

カード、月払い、決済失敗

When is the second payment charged?

On your move-in day, automatically, at about 3:10 PM Korea time. Rent is prepaid: the first payment covered your first 30 days, so the second installment — for days 31 to 60 — is charged the day you move in. There is no separate reminder before it.

  • Make sure your card has enough balance on move-in day.
  • If the charge fails, the installment shows as Overdue and we retry daily; you can also pay manually from your booking (see "My payment is overdue").
  • This applies to contracts longer than 60 days that pay monthly. Contracts of 60 days or less are paid in full up front and have no second payment.

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My payment failed. What should I do?

Most failures come from the card's bank, not from HomesInKorea: many banks block online or overseas payments by default. Turn that on in your banking app, or try another card, then pay again from your booking — you have 24 hours after the host's approval.

Check in this order:

  1. Bank blocks — open your banking app and allow "online / international payments" for the card. This fixes most cases for cards from Indonesia, Vietnam, India and some European banks.
  2. Limit or balance — the first payment is larger than a monthly one (it includes the cleaning fee). Raise your daily limit if needed.
  3. Card details — card number, name as printed, expiry date (MM/YY).
  4. Try another card — VISA, Mastercard, JCB, AMEX, Diners and Discover all work.
  5. Still failing? Send us the error message shown on screen and your booking ID. If the 24-hour deadline is close, tell us right away.

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契約金額はどのように支払いますか?カード決済も可能ですか?

A. はい — ホームズインコリアでカードですぐにお支払いいただけます。

海外発行のVisa、Mastercard、JCBを含むクレジットカード・デビットカードをご利用いただけます。決済は韓国大手決済代行会社のトスペイメンツを通じて安全に処理されます。

お手続きの流れは以下の通りです。

  1. 決済ページでカードを一度だけ安全に登録します
  2. 契約が確定すると、初回のお支払いが自動で行われます
  3. これで完了です — 銀行振込も、領収書のアップロードも不要です。決済が完了すると契約が自動的に確定します

カードの承認が下りない場合や決済でお困りのことがございましたら、いつでもお問い合わせください。喜んでサポートいたします。

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長期で滞在する場合、月々の支払いはどうなりますか?

A. 賃料は毎月、前払いする方式です。全期間分を一度に決済することはありません。

決済の流れは次の通りです。

  1. 契約が確定すると初月の金額が決済されます
  2. 翌月以降は、次の期間が始まる前に登録したカードで自動決済されます
  3. 今後の決済予定や完了した決済は、いつでも予約から確認できます

直接お振り込みいただく必要も、決済日を気にする必要もありません。すべて自動で行われます。

カードの有効期限切れなどで自動決済に失敗した場合は、すぐにお知らせします。新しいカードをご登録いただければ、予定通りそのまま継続できます。

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価格が30日基準のようですが、7日だけ契約する場合はいくらになりますか?

A. 実際に滞在する日数分だけのお支払いです。管理費を含め、金額が1日単位で日割り計算されるためです。

計算方法は以下の通りです。

  1. 家賃と管理費をそれぞれ30で割り、1日あたりの金額を算出します(1,000ウォン単位で四捨五入)
  2. 合計金額 = 1日あたりの金額 × 利用日数

例えば、30日基準で家賃90万ウォン・管理費15万ウォンの宿泊施設を7日間契約する場合、(30,000ウォン + 5,000ウォン) × 7日 = 245,000ウォンにサービス手数料が加算されます。清掃費がある宿泊施設の場合、清掃費は期間に関係なく全額請求されます。

長期契約の場合も同様です。最後に30日に満たない期間が残る場合、その期間も同じ方法で日割り計算されます。最低契約期間は宿泊施設によって異なり、短いところでは7日からです。

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How do I pay? Can I use a card issued outside Korea?

You pay by card. Cards issued outside Korea — VISA, Mastercard, JCB, American Express, Diners and Discover — and corporate cards are accepted. After the host approves your request, open your booking and tap "Go to payment"; you have 24 hours.

How it works for contracts longer than 60 days:

  1. Register your card once (card number, name, expiry). We do not ask for your CVC.
  2. The first payment is charged right away and your contract is confirmed.
  3. From then on the same card is charged automatically every 30 days — the second installment on your move-in day.

Bank transfers, cash and payments outside the platform are not accepted.

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The price is per 30 days. What if I stay 7 days?

You pay only for the days you stay. The 30-day rent and maintenance are divided by 30 to get a daily rate (rounded to ₩1,000), multiplied by your number of days, plus the service fee and the one-time cleaning fee. The exact total is shown before you send the request.

Example: ₩900,000 rent for 30 days → ₩30,000 a day → 7 days = ₩210,000 rent, plus maintenance on the same basis, service fee and cleaning fee.

The same proration applies to the last partial period of a longer contract.

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What happens if I miss the 24-hour payment deadline?

The request is cancelled automatically and the room is released to other guests. Nothing is charged. You can send a new request for the same room; if the host approves again, you get a fresh 24 hours to pay.

  • The countdown is shown on your booking under Payment pending.
  • Having trouble paying? See "My payment failed" and contact us before the deadline — we cannot extend it after it passes.

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How do I change or remove my card?

Go to My › Payment (Saved cards). Tap "Add New Card" to register another card, and set it as default so future installments are charged to it. Changing the card does not change your contract or payment dates.

  • Changing is especially important before your card expires — automatic payments on an expired card fail.
  • If an installment is already Overdue, add the new card and tap "Pay with this card" to settle it at once.
  • Removing a card:

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What is the service fee?

The service fee is HomesInKorea's charge for running the platform — the contract, card payments and refunds, the lease certificate, translated chat and support. It is a percentage of (rent + maintenance fee), added to every installment. The rate depends on the property type and is shown on the request screen before you send it.

  • The cleaning fee is not included in the base for the service fee.
  • The rate is fixed for your contract when it is created; later changes do not affect it.
  • If you cancel, the service fee is refunded on the same basis as rent (see the refund articles).
  • Promotional discounts are applied to the first installment's service fee.

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I paid and moved in on the same day — why was I charged twice?

Both charges are correct: one is your first installment (days 1–30) and the other is your second installment (days 31–60), which is always charged on the move-in day because rent is prepaid. If you pay on the morning of your move-in day, the second charge follows at about 3:10 PM the same day.

  • Check your booking's Payment schedule — you will see installment 1 and installment 2 both marked Paid, with their dates.
  • Your next charge is 30 days after move-in. The final 30 days of the contract have no charge.
  • This applies to monthly (61+ day) contracts only.

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I received an extra charge request after moving out.

After you move out, the host may report damage or unpaid utility bills within 7 days. HomesInKorea reviews the report and the evidence, and if a charge is justified you are notified of the items, the amount and the reasoning before anything is charged to your registered card.

  • You can respond with your own photos or explanation when you receive the notice.
  • Charges cover repair of damage beyond normal wear, unpaid utilities not already settled, and other costs from breaking the contract or house rules.
  • Tip: take photos of the room when you move in and when you leave.

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