The room is different from the photos or description.
Updated
Tell us within 24 hours of move-in. Take photos or a video, message the host, and contact HomesInKorea with your booking ID. If the room is seriously different from the listing, cannot be used, or is unsafe, we can arrange a full refund or an alternative room.
What counts as a protected case:
- The room does not exist, or is clearly not the one advertised
- Major differences from the photos or description (size, facilities, location)
- You cannot move in (no key, no access, someone else living there)
- Serious safety problems — fire, water leak, electrical hazard
What usually does not qualify: cleanliness, sunlight, smell and other things that vary from person to person. Hidden defects you could not have noticed at move-in can still be reported later with evidence.
After 24 hours without a report, the room is considered accepted, so do not wait.