It's move-in day and I can't get in.

Message your host first — the entrance code or key location is usually a one-line answer. If you get no reply, contact HomesInKorea by 1:1 chat with your booking ID, and we will reach the host and help.

1. Open Messages and write to your host. Call the number shown in your booking if they do not answer quickly.
2. No answer? Tap 1:1 chat (bottom right) or email help@homesinkor.com with your booking ID and where you are.
3. Keep screenshots and the time you arrived. Not being able to move in is a protected case: if it is the host's fault, you are entitled to a full refund or help finding an alternative.

In an emergency: 119 (fire / ambulance) · 112 (police) · 1345 (Immigration Contact Center, multilingual).