What do the booking statuses mean?
Updated
Your booking moves through these statuses. The host's contact details become visible from Confirmed on.
- Approval pending — You sent a request; the host has 24 hours to respond
- Payment pending — The host approved; you have 24 hours to make the first payment
- Confirmed — First payment done — the room is yours. Refund rules apply from now
- Move-in — Today is your move-in day (move in from 3:00 PM)
- Now staying — You live there; installments are charged every 30 days
- Move-out — Today is your move-out day (move out by 11:00 AM)
- Expired — The contract ended normally
- Canceled — Cancelled before or during the stay; any refund follows the refund rules
- Refunded — A refund has been paid back to your card
- Unavailable — The host stopped operating the room
Payment statuses: Payment pending (not yet due), Paid, Overdue (an automatic charge failed — see "My payment is overdue"), Refunded.