My request was cancelled automatically. Why?
Updated
A pending request is cancelled automatically in two cases: the host did not approve within 24 hours of your request, or you did not pay within 24 hours of the host's approval. No money was taken in either case.
What to do:
- Host did not respond → request the same room again or pick another one. Chatting with the host first often speeds up approval.
- You missed the payment window → you cannot reopen the old request; send a new one. If the host approves again, pay within 24 hours.
If you believe the cancellation was a mistake, contact us with your booking ID.