Your refund depends on when you cancel. The rules differ before and after you move in.
Read the full refund policy →Cancelling before you move in
- Within 24h of payingOnly up to 3:00 PM the day before move-in
- Rent · Maintenance · Service fee
- 100%
- Cleaning fee
- 100%
- 31+ days before move-in
- Rent · Maintenance · Service fee
- 100%
- Cleaning fee
- 100%
- 16–30 days before move-in
- Rent · Maintenance · Service fee
- 50%
- Cleaning fee
- 100%
- 15 days or lessNo refund
- Rent · Maintenance · Service fee
- 0%
- Cleaning fee
- 0%
Leaving after you've moved in
- You request an early move-out
- What you get back
- 30 days from your move-out date are kept as a penalty; anything you've paid beyond that is refunded in proportion.
- You've paid for 30 days or less
- What you get back
- The penalty covers all of it, so there is no refund.
- The host cancels on you
- What you get back
- It's not your fault, so you get a full refund with no penalty.
You can preview the exact amount on the 'Refund policy' section of your contract screen before you cancel.
